Privacy statement (UK)

Company: Roofline Roof Restoration Limited Company number: 09054409 VAT number: 326675481 Registered address: The Old Barn, Off Wood Street, Swanley, Kent, BR8 7PA Contact: 0800 858 9996

Who we are

This privacy policy explains how Roofline Roof Restoration Ltd (“we”, “us”, “our”) collects, uses and protects your personal data when you visit rooflinepm.co.uk or contact us about our roofing services.

What data we collect

Depending on how you interact with us, we may collect:

• Contact form submissions — first name, last name, email address, telephone number, and any message or job details you provide
• Enquiry/quote requests — property address and details about the work required, where you provide these
• Website usage data — collected automatically via analytics tools (see Cookies, below)
• Communications — records of calls, emails, WhatsApp messages or other correspondence you send us

We only collect what’s needed to respond to your enquiry, provide a quote, or carry out agreed work.

How we use your data

• To respond to enquiries and provide quotes
• To arrange and carry out roofing work you’ve asked us to do
• To meet our legal, accounting and insurance obligations
• To improve our website, based on aggregated, anonymised usage data

Legal basis for processing

We process your data on the basis of:

• Consent — where you submit a form or message us directly
• Contract — where processing is necessary to quote for or carry out work you’ve asked us to do
• Legitimate interest — for basic website analytics and fraud/spam prevention
• Legal obligation — where we’re required to keep records (e.g. for accounting or insurance purposes)

Cookies and third-party tools

Our website uses cookies and third-party tools, which may include analytics, video hosting, spam prevention and social media integrations. Full details of which cookies are set and their purpose are available in our separate Cookie Policy.

You can control or withdraw cookie consent at any time via the cookie settings on our website.

Data sharing

We don’t sell your personal data. We may share it with:

• Trusted service providers who help us run our website or business (e.g. hosting, analytics, form/email tools) — only to the extent needed to provide their service
• Regulatory or legal authorities, where required by law

Data retention

We keep personal data only as long as necessary for the purpose it was collected — typically for the duration of any enquiry or job, plus a period afterwards to meet accounting, insurance or legal requirements. After this, data is securely deleted.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data (“right to be forgotten”), where applicable
• Object to or restrict certain processing
• Data portability, where applicable
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us using the details above. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you’re unhappy with how we’ve handled your data.

Third-party links

Our website may link to third-party websites. This policy doesn’t cover how those sites handle your data — please check their own privacy policies.

Changes to this policy

We may update this policy from time to time. The most recent version will always be available on this page.

Contact us

If you have questions about this policy or how we handle your data:

Roofline Roof Restoration Ltd The Old Barn, Off Wood Street, Swanley, Kent, BR8 7PA 0800 858 9996